Return Policy

GENERAL

Return Window

Ensuring Customer satisfaction is our top priority, which is why we have a 15-day window for returns or exchanges, giving you the flexibility you need.

Once we receive and inspect your return (usually within 72 hours), your exchange order will be processed and delivered according to our shipping timelines.

Refunds will be issued within 7 business days to the original payment method and may take up to 10 working days to reflect in your account depending on your payment method. You'll receive an email confirmation when your return is completed.

Start Your Return

To initiate a return or exchange, please email us at toscanoleatherworks@gmail.com with your order number, reason for return, and clear photos (if applicable). Our support team will guide you through the process.

Return Exclusions and Condition Criteria

  • Personalized or customized products cannot be returned or exchanged.
  • Factory Seconds items are final sale and cannot be returned or exchanged.
  • All ordered and complimentary items must be returned in unused, unwrinkled, undamaged, and resell able condition along with the packing slip.
  • For shoe returns, there should be no scratches on the sole and upper.
  • Gift cards are final sale and cannot be returned or exchanged.

We reserve the right to refuse returns/refunds that do not meet these criteria.

In case of receiving a wrong or defective product, please contact us within 2 working days.

Return Shipping and Alteration Charges

·       We offer free returns. To initiate your return, please file your return from this link.

  • For custom orders, our team reviews the measurements considering your height and weight and might recommend some changes. If you choose to stick with your original measurements, we will proceed accordingly. However, in such cases, if the original measurements result in fitting issues upon receipt, a minimal alteration fee may apply.

BLACK FRIDAY RETURN POLICIES

We appreciate your interest in our Black Friday Sale, where we are pleased to present our best offer possible.

It is important to note that we do not entertain refund requests for items acquired during the Black Friday sale. However, in an effort to provide you with added flexibility, we have extended our exchange and store credit policy, allowing a more generous 60-day window.

If, for any reason, you find yourself dissatisfied with your Black Friday purchase or if the items you've received do not fit as expected, you can initiate an exchange request online within 60 days from the date of receipt.

For standard-size orders, you can opt to exchange the item for a different size or an alternative product

Made-to-measure or other customized orders can only be returned for alteration.

We are committed to ensuring your shopping experience is as smooth as possible, and our customer support team is ready to assist you with any exchange requests or any other queries. Thank you for considering our products.

CUSTOM ORDERS

Return and Alteration

We aim to provide you with the perfect jacket in the first go. However, if your custom order doesn’t fit well, we offer the first alteration free of charge.

Our Approach to Mutual Success

We take several steps to ensure satisfaction before dispatch:

·       Design & Quality: Before dispatching your order, we share pictures of your final product for your review. This allows you to assess the design, material, and stitching before we dispatch it.

·       Sizing: When placing your custom order, our Customer Service agent requests your body measurements. Please refer to our sizing guide for accurate measurements. Taking accurate measurements eliminates the chances of sizing errors. Despite this, if the jacket doesn’t fit perfectly upon arrival, we offer the first alteration free of charge.

Refunds

We do not accept returns for refunds on custom orders. Please understand that your custom order is specially made for you. All details, including style, material, and accessories, are as per your choice, and we cannot resell custom items.

CANCELLATION POLICY

Cancellations

You may cancel your order within 2 days of placing it by contacting us at toscanoleatherworks@gmail.com.

Once your order has been dispatched or entered customs clearance, cancellations are no longer possible. In such cases, you must accept delivery and follow the return process outlined above.

Orders classified as time-sensitive (confirmed delivery dates or express requests) are not eligible for cancellation once placed, as production begins immediately to meet the promised timeline.

Order Acceptance & Payment

  • All prices and product availability on our website are subject to change without notice.
  • In the rare event of pricing errors, we will correct them upon discovery.
  • If a listed price is lower than the actual cost, we’ll refund the difference. If it’s higher, we may contact you for confirmation or cancel the order and issue a full refund.
  • Toscano Leather reserves the right to refuse service to any customer at any time, for any reason.