FAQs

Products are made to order. To ensure the best quality products at a minimal price, we keep only our top selling products in stock and mostly focus on made to order. This strategy helps us in reducing the product cost by eliminating the warehouse cost and at the same time, helps in fighting environmental pollution by maintaining production with less waste.

You can ask for order cancellation or change within 2 days of placing the order. If the order is dispatched, you will have to accept it and then return it for a refund or exchange.

Your payment may have been declined due to any of the following reasons:

Incorrect billing address and phone number:
Make sure that the billing address listed in your account matches that associated with your payment method.

Credit card limit reached:
Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.

Credit / Debit Card Number:
Make sure that the credit card or debit card number is correct and up-to-date.

Credit / Debit Card Expiration date:
Review the expiration date on your credit card or debit card. If your card expired, update your credit card or debit card information.

PayPal account out of funds:
Make sure funds are available in your PayPal account if Paypal is listed as your payment method.

Products are made to order and are shipped within 5-10 business days. 

We accept and ship orders to all countries except Russia, Israel, Iran, Iraq, India, and OFAC-sanctioned countries.

Yes, in case the duty is charged by the customs, we will cover the amount of duty. The customer will have to accept the delivery paying the duty. Once the duty is paid, the receipt needs to be shared with us. The reimbursement can take up to 5-7 days.

We ship through Express Deliveries including DHL, FedEx, and unfortunately, they do not accept APO, FPO or PO box addresses.

Once your order has been dispatched, you will be notified via email and SMS with the courier tracking number and link to track your parcel.

The change of the shipping address depends on your order’s current status. If your order status is anything other than shipped, you can contact us and let us know the new address. We’ll take the necessary steps to change the address for you.

In case your order has been shipped, we would suggest you to contact the courier company with your order's tracking details and request them the change of address.

Your tracking link will be able to provide up to date information on the status of your order. If your estimated delivery date has passed and you haven’t received your order, feel free to write us

You can view our "Measurements Chart" to know your size.

We want to sort out any issues with faulty items straightaway.

As soon as you discover a fault, please contact our Customer Care team with:

- The order number

- The faulty item's name and number

- A description of the fault (along with the pictures)

We'll get back to you within 1 business day and once the details have been verified, will send you a replacement item as quickly as we can.

We offer free returns. For initiating your return, please email us at toscanoleatherworks@gmail.com

P.S. We accept returns for refund or exchange only for regular jackets made in regular size.

We want to ensure a satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange Regular Orders within 30 days of delivery for a full refund or exchange. Personalized or other customized products may not be returned for refund or exchange under any circumstances.

You are only eligible for a refund if you fit the following criteria:

1. You have purchased a regular, in-store product.

2. The product is of a regular size (non-custom-made).

3. The product is returned in original condition and packaging within 30 days of delivery.

Personalized or other customized products may not be returned for refund or exchange under any circumstances.

Proper care and treatment of your leather garment increases the life of it and allows you to continue enjoying the style and benefits of having a leather jacket that’s as good as new.

Here are a few simple steps to help you clean your leather garment.

• Remove any dust or dirt by using a soft brush and gently brushing to the garment.
• Clean the garment using a cleaning solution of water (preferably distilled water) and neutral soap (without any chemicals). Moisten a microfiber cloth or sponge with the solution and gently wipe down, from top to bottom, the outside of the garment.
• Dampen another cloth with just the water and wipe the garment again to remove the soap.
• Wipe off any excess water to ensure no water marks are left on the garment and quickly dry with a clean towel.
• Hang the garment to let it dry naturally. Never use an air dryer and keep the garment away from direct sunlight and heat sources.

P.S. For deep cleaning, it is always recommended to go to a cleaner that specializes in leather.

Whilst mild rain is perfectly okay and wouldn't cause any or much damage to your leather jacket, the leather should not be exposed to significant amounts of moisture over a prolonged length of time.

In case, the leather may come into contact with water or exposed to rain, you should quickly wipe it off and allow it to dry by hanging the garment in a cool & dry place, far from direct sunlight and heat sources.

Our leather jackets are not water-resistant by default and exposure to water and significant amounts of moisture can make your jacket brittle and dry.

If you choose, you can apply a water-resistant product to your garment, following the instructions of the manufacturer; however, The Jacket Maker does not take any responsibility for any damage caused by the use of such products.

It is advisable to keep your jacket clean from dust and dirt, and condition it once or twice a year to maintain the new looks of the leather, as well as keeping it strong and providing it with some protection from water damage.

We also recommend you to avoid dry cleaning, machine washing, tumble drying, using bleach, detergents and chemical soaps, ironing and force drying your leather garment. Additionally protect your leather garment from direct sunlight, rain, humidity, alcohol, oil, grease, and other abrasive products and cleaners with caustic ingredients.

In order to maintain the looks and shape of your leather garment, it is highly important to know how to store your leather garment.

Here are a few suggestions that will help you keep your leather jacket in proper shape.

• Use a breathable garment bag for storing the leather jacket, avoid plastic packaging.
• Use padded or wooden hangers to hang the leather jacket, this will help keep the garment in shape.
• Do not keep or hung the garment folded.
• Always store the leather garment in a cool and dry place and keep it away from direct sunlight or high heat sources.